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Our origins can be traced back to a fusion of innovation and business, with Innovation 2017 marking 180 years since the first practical electric telegraph was patented. Since then we’ve not stopped innovating - creating new solutions to both current and future challenges, and defining new ways to communicate.
We’re marking the anniversary at our very own technology exhibition, Innovation 2017. And we’re inviting you to come along and see how innovation is set to transform your business in 2018 and beyond.
With over 100 technology experts on hand, we’ll be showcasing the best research and innovation in the communications industry, and bringing in top speakers to share their views on a range of thought-provoking subjects. Hear about the future of customer experience, the importance of cyber security, and the evolution of organisation and machine learning.
Innovation is the currency of our digital age and can be the difference between stagnation or disrupting your industry. Innovation 2017 is a unique opportunity for you to speak directly to some of the world’s leading experts first hand, see the innovation capabilities within BT, and understand the new technology that can help your business thrive in unexpected ways.
Register to attend by completing the form.
AgendaBack to top
12 June, Monday
- 10:30 AM: Registration and refreshments
- 11:00 AM: Opening keynote from Gavin Patterson, CEO BT Group
- 11:30 AM onwards: Access to exhibition hall, showcases, and speakers
- 12:00 - 1:30 PM: Buffet lunch
- 3:00 - 4:00 PM: Closing event
13 June, Tuesday
- 9:30 AM: Registration and refreshments
- 10:00 AM: Opening keynote from Dr. Tim Whitley and Steve Masters
- 10:30 AM onwards: Access to exhibition hall, showcases, and speakers
- 12:00 - 1:30 PM: Buffet lunch
- 4:00 PM: Event closes
Exhibition Stands and ShowcasesBack to top
Join us on this unique opportunity to find solutions to your business challenges and witness the technology that’s on the horizon. Our exhibition stands will be split into the following zones:
- 5G: showing how next generation network technologies will help your business stay fully connected, be agile, and reach your customers in ways unimaginable today
- The Future of Customer Experience: showcasing innovations that facilitate and automate customer interactions, allowing you to raise satisfaction amongst your customers
- Agile Networks: demonstrating technology which enables our network to respond to your changing business requirements, from adding new sites to increasing bandwidth or integrating with your cloud
- Next Generation Businesses: exploring the relationship between people and machines, and how businesses can exploit sophisticated data tools to make critical business judgements
- Smart World: demonstrating how the IoT is making working environments smarter through more informed decision making
- Cyber Security: presenting how advanced technology such as AI, machine learning, big data analytics, and advanced computer interfaces will enable next generation cyber defence and strengthen benefits of the IoT
- Future Entertainment and Communications: providing a glimpse of the high quality, personalised, and immersive audiovisual experiences which our converged network will deliver to you in the future
In addition to over 50 exhibition stands, we’ll be opening up our showcases. Here you can immerse yourself in our replicas of real environments, talk to our experts, and understand how technology can help you thrive in unexpected ways. Our showcases include:
- Agile Bank: brings to life technologies used within branches as well as behind the scenes in contact centres, to help improve brand loyalty and increase revenue
- Pulse: demonstrates technologies that are being used now and in the future to help with care within hospitals and at home, tracking of medicines, and more
- Connected Industry: introduces new ideas around virtual/augmented reality, radio-frequency identification (RFID), 3D scanning, robotics, smart vehicles and hydrogen fuel cells
- Retail: features practical solutions which create an immersive and engaging store environment for both customers and employees; boosting loyalty, growing sales and improving operational efficiency
- Connected Home: helps to uncover the opportunities of high bandwidth to the home where entertainment, energy management, and security can all harness the benefits of faster broadband
- The Street: examines the innovative ‘street furniture’ that we’re using to enable faster broadband network technologies
- Customer Innovation and Design: uses solutions from the likes of Cisco and Microsoft to demonstrate the future of collaboration, cloud, and the network
- EE: shows the techniques being used to extend 4G further before looking at innovative solutions being made possible by the advent of a 5G network
VenueBack to top
Ipswich, Suffolk, England
How to get here
By road: If using a Sat Nav, enter the postcode IP5 3RF, and follow the signs for Reception.
By train: A regular train service runs from London Liverpool Street to Ipswich Station, taking approximately one hour. From the Midlands and the North, there are connecting trains to Ipswich from Peterborough (via Ely or Cambridge).
From the train station: A shuttle bus for business commuters operates from Stand C on the Ipswich station forecourt, direct to Adastral Park, at peak times. Taxi fares from Ipswich Railway Station cost around £15 each way and the 66 bus costs around £5.00 return.
By air: The nearest major airport to Adastral Park is Stansted Airport, which is located just over an hour drive from the Park.
SpeakersBack to top
Jean-Marc Frangos: Managing Director, Products & Services Research and Open Innovation, BT
Jean-Marc Frangos is responsible for managing the research programmes to prepare BT’s future offering aimed at the Consumer and Business markets, including areas such as TV over IP, Virtual Reality, IoT and Cloud Technologies. He is also responsible for innovation partnerships with venture capitalists, start-ups and industry peers in the United States, Asia, and Europe.
Based in Silicon Valley, Jean-Marc identifies disruptive technologies and innovative service opportunities, and establishes the technical and commercial links with BT’s research and operational divisions. He runs the internal idea management process which identifies the best innovation candidates from 100,000+ BT employees worldwide. His team also designed and runs BT Infinity Labs, a novel incubator concept based in Shoreditch, London, to foster collaboration with the UK entrepreneur community.
Dr. Nicola Millard: Head of Customer Insight & Futures, BT
Dr. Nicola Millard heads up Customer Insight & Futures in BT's Global Services Innovation Team. Despite working for a technology company, Nicola isn't a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is broken).
Nicola got her PhD from Lancaster University in 2005 on motivational technologies in contact centres, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers.
Nicola regularly pops up on radio and TV around the world, including appearances on 'Woman's Hour', 'Tech Tent', 'The Genius of Invention' and 'Back in Time for the Weekend' for the BBC. She has done a TED talk about why people accept or reject technologies and is also a judge on a number of award panels, including the Institute of Customer Service, the CCMA and the Association of Business Psychology awards. In 2014, she was the recipient of the 'Outstanding Industry Contribution' award from the UK Contact Centre Forum.
When she's not doing all that, Nicola travels around the world presenting at conferences and running workshops with an assortment of BT's large multinational corporate clients including banks, government, travel companies and retailers, to name but a few.
Dr. Tim Whitley: Managing Director, Research and Innovation, BT
Professor Timothy Whitley is a BT Distinguished Engineer and serves as MD Research and Innovation for BT and MD of BT’s R&D Campus ‘Adastral Park’ in Suffolk, England. He is accountable for all aspects of BT’s Global Research and Innovation activities, which includes applied research, technology scouting and partnerships with world leading universities.
From 2007 to 2011 he was BT Group Strategy Director. Tim holds a BSc in Physics, a PhD in Optical Fibre Systems, is a Policy Fellow with the Centre for Science & Policy, University of Cambridge, England and is a Board member for the New Anglia Local Enterprise Partnership. Tim is BT visiting Professor with the School of Computer Science and Electronic Engineering at the University of Essex.
He is also the BT senior manager on the Equality of Access Board (EAB), the independent body established in 2006 to verify that BT is adhering to the regulatory undertakings established around the creation of Openreach.
In December 2016, Professor Whitley was appointed as a member of the Engineering and Physical Sciences Research Council (EPSRC) by the UK Government.
Steve Masters, Vice President, Customer Innovation & Solution Design, BT
Steve Masters is Vice President of Customer Innovation and Solution Design. Steve is responsible for driving innovation through the CTO and Architect community and has a team focused on thought leadership and interfacing to BT’s R&D functions.
Steve has more than 25 years’ experience in the IT and the telecommunications industry from the early days of networking in the late 80’s through to Web and Content services in the dot com period.
Steve is a regular speaker at conferences across the globe and recent engagements include presenting with the America’s Cup team, Ben Ainslie Racing at the New Scientist Live exhibition on Internet of Things, through to Cloud Summits in Belgium and Holland.
Prior to joining BT in March 2005, Steve worked for a leading consultancy and systems integrator. There, he managed the company’s mobile application and Microsoft practice and led sales activity targeted at the manufacturing and high technology sectors.