Global business



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Our origins can be traced back to a fusion of innovation and business, with Innovation 2017 marking 180 years since the first practical electric telegraph was patented. Since then we’ve not stopped innovating - creating new solutions to both current and future challenges, and defining new ways to communicate.

Innovation 2017

We’re marking the anniversary at our very own technology exhibition, Innovation 2017. And we’re inviting you to come along and see how innovation is set to transform your business in 2018 and beyond.

With over 100 technology experts on hand, we’ll be showcasing the best research and innovation in the communications industry, and bringing in top speakers to share their views on a range of thought-provoking subjects. Hear about the future of customer experience, the importance of cyber security, and the evolution of organisation and machine learning.

Why attend

Innovation is the currency of our digital age and can be the difference between stagnation or disrupting your industry. Innovation 2017 is a unique opportunity for you to speak directly to some of the world’s leading experts first hand, see the innovation capabilities within BT, and understand the new technology that can help your business thrive in unexpected ways.

Register to attend by completing the form.


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12 June, Monday

  • 10:30 AM: Registration and refreshments
  • 11:00 AM: Opening keynote from Gavin Patterson, CEO, BT Group
  • 11:30 AM onwards: Access to exhibition hall, showcases, and speakers
  • 12:00 - 1:30 PM: Buffet lunch
  • 3:45 - 4:00 PM: Closing event

13 June, Tuesday

  • 9:30 AM: Registration and refreshments
  • 10:00 AM: Opening keynote from Dr. Tim Whitley, Managing Director, Research and Innovation, BT, and Steve Masters, Vice President, Customer Innovation & Solution Design, BT
  • 10:30 AM onwards: Access to exhibition hall, showcases, and speakers
  • 12:00 - 1:30 PM: Buffet lunch
  • 3:45 - 4:00 PM: Closing event

Stage timings

12 June, Monday

   11:00 - 11:45 AM                      Gavin Patterson and David Rowan (Wired magazine UK)
   12:00 - 12:30 PM  
  The Collaboration Conundrum, Nicola Millard 
   12:30 - 1:00 PM        
  Creating Value in AI, Simon Thompson
   1:00 - 1:30 PM             
  The BT Sport Innovation Story, Jamie Hindhaugh 
   1:30 - 2:00 PM             
  Unmanned aerial vehicle & TIP, Steve Jarrett (Facebook) 
   2:00 - 2:30 PM             
  Using data to deliver better services, Vidhya Karthikeyan 
   2:30 - 3:00 PM             
  Youbiquity Finance, Nicola Millard 
   3:00 - 3:30 PM             
  Global Scouting, Jean Marc Frangos 
   3:45 - 4:00 PM             
  Closing speech, Dr Tim Whitely 

13 June, Tuesday

   10:00 - 10:30 AM                      Opening keynote, Dr Tim Whitely and Steve Masters 
   11:00 - 11:30 PM                   
  Programmable Networks, Ian Hawkins 
   11:30 - 12:00 PM                   
  The Future of Cyber Defence, Ben Azvine 
   12:00 - 12:30 PM  
  The Omni-channel Swap Shop, Nicola Millard 
   12:30 - 1:00 PM        
  How VR and DEX are changing business, Sam Shopland (Samsung) 
   1:00 - 2:00 PM             

  Panel AI, Robotics and Machine Learning,
  Steve Masters, Simon Thompson, Dominic Keen (Britbots),
  Tomas Slivnik (Innovation Martlesham investor) 

   2:00 - 2:30 PM             
  Using data to deliver better services, Vidhya Karthikeyan 
   2:30 - 3:00 PM             
  Botman vs. SuperAgent, Nicola Millard 
   3:00 - 3:30 PM             
  Global Scouting, Jean Marc Frangos 
   3:45 - 4:00 PM             
  Closing speech, Dr Tim Whitely 

Times and speakers are subject to changes

Exhibition Stands and Showcases

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Join us on this unique opportunity to find solutions to your business challenges and witness the technology that’s on the horizon. Our exhibition stands will be split into the following zones:

  • 5G: showing how next generation network technologies will help your business stay fully connected, be agile, and reach your customers in ways unimaginable today
  • The Future of Customer Experience: showcasing innovations that analyse, improve, and automate customer experience throughout customer interactions
  • Agile Networks: demonstrating technology which enables our network to respond to your changing business requirements, from adding new sites to increasing bandwidth or integrating with your cloud
  • Next Generation Businesses: exploring the relationship between people and machines, and how businesses can exploit sophisticated data tools to make critical business judgements
  • Smart World: demonstrating how the IoT is making working environments smarter through more informed decision making
  • Cyber Security: presenting how advanced technology such as AI and machine learning can protect your digital and physical assets from cyber-attacks in a highly connected and rapidly evolving world
  • Future Entertainment and Communications: providing a glimpse of the high quality, personalised, and immersive audiovisual experiences which our converged network will deliver to you in the future
  • Plus you can explore some of the new technology being developed outside of BT in the Innovation Martlesham area

In addition to over 50 exhibition stands, we’ll be opening up our showcases. Here you can immerse yourself in our replicas of real environments, talk to our experts, and understand how technology can help you thrive in unexpected ways. Our showcases include:

  • Agile Bank: brings to life technologies used within branches as well as behind the scenes in contact centres, to help improve brand loyalty and increase revenue
  • Pulse: demonstrates technologies that are being used now and in the future to help with care within hospitals and at home, tracking of medicines, and more
  • Connected Industry: introduces new ideas around virtual/augmented reality, radio-frequency identification (RFID), 3D scanning, robotics, smart vehicles and hydrogen fuel cells
  • Retail: Alexander Black features practical solutions which create an immersive and engaging store environment for both customers and employees; boosting loyalty, growing sales and improving operational efficiency
  • Connected Home: helps to uncover the opportunities of high bandwidth to the home where entertainment, energy management, and security can all harness the benefits of faster broadband
  • Customer Innovation and Design: uses solutions from the likes of Cisco and Microsoft to demonstrate the future of collaboration, cloud, and the network
  • EE: shows the techniques being used to extend 4G further before looking at innovative solutions being made possible by the advent of a 5G network
  • Data centre and security: showcasing the cyber assessment lab and showing the evolution of data centre technology


Adastral Park
Martlesham Heath
Ipswich, Suffolk, England

How to get here

By road: If using a Sat Nav, enter the postcode IP5 3RF, and follow the signs for Reception.

By train: A regular train service runs from London Liverpool Street to Ipswich Station, taking approximately one hour. From the Midlands and the North, there are connecting trains to Ipswich from Peterborough (via Ely or Cambridge).

From the train station: A shuttle bus for business commuters operates from Stand C on the Ipswich station forecourt, direct to Adastral Park, at peak times. Taxi fares from Ipswich Railway Station cost around £15 each way and the 66 bus costs around £5.00 return.

By air: The nearest major airport to Adastral Park is Stansted Airport, which is located just over an hour drive from the Park.


View map to Adastral Park here >


Nearby hotels


  1. Kesgrave Hall - 2 miles from Adastral Park. Special rate of £99+VAT (room only) from 11th-14th June when you quote ‘BT Innovation’ over the phone
  2. Seckford Hall - 3 miles from Adastral Park
  3. Ipswich Travelodge - 7 miles from Adastral Park


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Craig Doyle: BT Sport presenter and Innovation 2017 stage host

Craig Doyle is a trained broadcast journalist and TV presenter. Craig is one of BT Sport’s most popular presenters and is the lead host of Premiership Rugby, European Rugby, and Moto GP coverage.

He started his career as a staff reporter and producer with BBC Local Radio, working his way up to become a News and Sport presenter on BBC Radio Suffolk. In 2013, Craig joined the newly launched BT Sport as their lead rugby presenter, covering the Premiership, European Champions Cup, as well as presenting a weekly magazine show.

Craig has also been one of the main anchors for ITV’s previous two Rugby World Cup Finals, as well as continuing to present their Isle of Man TT coverage. He has presented numerous leading TV shows for the BBC including Tomorrow’s World and The Holiday Programme, before moving onto BBC Sport to become the main anchor for Grandstand, The Athens Olympics, Six Nations Rugby, and Wimbledon.

David Rowan: Editor-at-large, WIRED magazine UK

David Rowan is Editor-at-large and founding Editor-in-chief of WIRED’s UK edition. He has taken 125 flights in the past year to investigate the companies and entrepreneurs changing our world, recently spending time with the founders of WhatsApp, LinkedIn, Google, Spotify, Xiaomi, Nest, Twitter and countless other disruptive startups from Tel Aviv to Shenzhen.

At WIRED, he has extended the brand into conferences, apps, and a consulting business. He is co-founder of, taking amazing people for weekend adventures in the world’s most extraordinary locations. And he is still searching for the future.

Steve Jarrett: Head, Connectivity Programs, Europe, Facebook

Steve Jarrett is Head of Connectivity Programs, Europe at Facebook. Steve is responsible for managing the infrastructure programs to help make the world more open and connected that Facebook launches with our mobile operator partners in Europe and the Middle East.

Steve has been innovating and leading teams in mobile and social since 1993, including working on the early iPod at Apple, inventing the first Internet-based mobile app store, conceiving of one of the earliest mobile photo sharing services at Kodak Gallery / Ofoto and product managing one of the first mobile browsers at General Magic.

Immediately before joining Facebook, Steve was Founder and CEO of MePlease, a pioneer in Social Loyalty. In 2012 Steve was named one of the 100 CEOs most likely to build a $150mm+ business and have a major impact on the UK economy.

Steve graduated from Stanford University. He is an avid skier and photographer. He lives in London with his wife Sarah and three children.

Jean-Marc Frangos: Managing Director, Products & Services Research and Open Innovation, BT

Jean-Marc Frangos

Jean-Marc Frangos is responsible for managing the research programmes to prepare BT’s future offering aimed at the Consumer and Business markets, including areas such as TV over IP, Virtual Reality, IoT and Cloud Technologies. He is also responsible for innovation partnerships with venture capitalists, start-ups and industry peers in the United States, Asia, and Europe.

Based in Silicon Valley, Jean-Marc identifies disruptive technologies and innovative service opportunities, and establishes the technical and commercial links with BT’s research and operational divisions. He runs the internal idea management process which identifies the best innovation candidates from 100,000+ BT employees worldwide. His team also designed and runs BT Infinity Labs, a novel incubator concept based in Shoreditch, London, to foster collaboration with the UK entrepreneur community.

Read Jean-Marc's thoughts on how to make to scout the technology on show and find the needle in your haystack.

Dr. Nicola Millard: Head of Customer Insight & Futures, BT

Nicola Millard

Dr. Nicola Millard heads up Customer Insight & Futures in BT's Global Services Innovation Team.  Despite working for a technology company, Nicola isn't a technologist and combines psychology with futurology to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is broken).
Nicola got her PhD from Lancaster University in 2005 on motivational technologies in contact centres, published her first book in 2009 and now spends most of her time doing research, writing blogs, articles and white papers.
Nicola regularly pops up on radio and TV around the world, including appearances on 'Woman's Hour', 'Tech Tent', 'The Genius of Invention' and 'Back in Time for the Weekend' for the BBC. She has done a TED talk about why people accept or reject technologies and is also a judge on a number of award panels, including the Institute of Customer Service, the CCMA and the Association of Business Psychology awards. In 2014, she was the recipient of the 'Outstanding Industry Contribution' award from the UK Contact Centre Forum.
When she's not doing all that, Nicola travels around the world presenting at conferences and running workshops with an assortment of BT's large multinational corporate clients including banks, government, travel companies and retailers, to name but a few.

Jamie Hindhaugh: Chief Operating Officer, BT Sport & BT TV

Jamie joined BT in October 2012 as Chief Operating Officer to build the infrastructure, broadcast chain and operating model for the launch of BT Sport.

In August 2013, BT Sport 1, BT Sport 2 and BT Sport ESPN all started broadcasting from the purpose built studio facility at Queen Elizabeth Olympic Park. Since August 2015, the BT Sport offering has been expanded to 13 channel outlets to deliver the exclusive Champions League and Europa League coverage, as well as the launch of Europe’s first 4k UHD sports channel.

Jamie started his TV career as a transport coordinator at the BBC. Since then he has had many roles in the BBC including Head of Sourcing Production Resources and culminating as the Head of Production L2012 – responsible for the BBC’s multiplatform coverage of the Olympics, Paralympics and other key national events in 2012.

Dr. Tim Whitley: Managing Director, Research and Innovation, BT

Professor Timothy Whitley is a BT Distinguished Engineer and serves as MD Research and Innovation for BT and MD of BT’s R&D Campus ‘Adastral Park’ in Suffolk, England. He is accountable for all aspects of BT’s Global Research and Innovation activities, which includes applied research, technology scouting and partnerships with world leading universities.

From 2007 to 2011 he was BT Group Strategy Director. Tim holds a BSc in Physics, a PhD in Optical Fibre Systems, is a Policy Fellow with the Centre for Science & Policy, University of Cambridge, England and is a Board member for the New Anglia Local Enterprise Partnership. Tim is BT visiting Professor with the School of Computer Science and Electronic Engineering at the University of Essex.

He is also the BT senior manager on the Equality of Access Board (EAB), the independent body established in 2006 to verify that BT is adhering to the regulatory undertakings established around the creation of Openreach.

In December 2016, Professor Whitley was appointed as a member of the Engineering and Physical Sciences Research Council (EPSRC) by the UK Government.

Steve Masters: Vice President, Customer Innovation & Solution Design, BT

Steve Masters is Vice President of Customer Innovation and Solution Design. Steve is responsible for driving innovation through the CTO and Architect community and has a team focused on thought leadership and interfacing to BT’s R&D functions.

Steve has more than 25 years’ experience in the IT and the telecommunications industry from the early days of networking in the late 80’s through to Web and Content services in the dot com period.

Steve is a regular speaker at conferences across the globe and recent engagements include presenting with the America’s Cup team, Ben Ainslie Racing at the New Scientist Live exhibition on Internet of Things, through to Cloud Summits in Belgium and Holland.

Prior to joining BT in March 2005, Steve worked for a leading consultancy and systems integrator. There, he managed the company’s mobile application and Microsoft practice and led sales activity targeted at the manufacturing and high technology sectors.

Vidhya Karthikeyan: Principal Research Scientist, BT

Vidhya’s research looks at how artificial intelligence can improve data network management. Her interest is in automating data insights that drive faster detection and diagnosis of faults in networks, and delivering services like TV with excellent quality of experience. She is also interested in the importance of data scientists in large corporates like BT.

She holds 25 patents or patent applications in autonomous network management, addressing the need for future networks to be intelligent, predictive and ready for the next generation of high-bandwidth applications. Vidhya was also awarded Young IT Professional of the Year in 2015 at the BCS UK IT Industry Awards and she won the CBI First Women Award (Engineering) in 2014 for achievements as a senior level business woman in the sector and inspiring women to enter the profession.


Please note the registration is now closed


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